What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, email address, and contact number. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and amount to reconcile your account
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wallet accurately. We do not store your mobile banking PIN or full wallet credentials; those stay between you and your payment provider. We also collect device and session data — your IP address, browser type, and pages visited — to keep your account secure and detect
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unusual activity. If you contact our support team, we keep a record of that conversation to follow up properly. We retain your account data for as long as your account remains active and for a period after closure as required by applicable law. You can ask
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us what data we hold, request a correction, or ask for deletion by writing to our support channel. Availability of our platform and the scope of data processing depends on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.